03 / 08 / 2017
We were recently contracted to supply all replacement windows for a project in Wales which needed tailored solutions to meet specifiers and homeowners requirements. The technical expertise of the frameXpress production department was required for a number of shaped window formats with astragal bar detail that would ensure the project retained a traditional appearance.
Ricky Thomas Double Glazing Ltd, based in Wales, needed to install specially sized and shaped windows as well as residential doors in a conversion project that would highlight the traditional style of the building.
Clever design solutions were specified in relation to the shapes which would complement the original look of the property. This included a large window with curved shapes that would fit into an existing feature within a main wall.
As the installation schedule was exceedingly tight, it was vital that the order had to be manufactured accurately and that it was delivered on time, to meet customer requirements.
Managing Director, Ricky Thomas, has used frameXpress for many years on installation projects knowing that lasting guarantees would substantiate the services his company offers. Having seen steady growth over the last few years, the company relies upon referral business and has developed a strong reputation as a reliable installation company that homeowners can trust in relation to renovation and new build projects.
Ricky Thomas comments, “One of the main reasons for returning to frameXpress is that we know we can rely upon the quality of the products supplied. The support service from Karen is superb and the technical advice is exceptional.
FrameXpress delivers promptly on-site, 3 times per week if needed. This is a team I know I can always rely upon for help should I need it.”
Ricky continues, “This business sector is always very competitive and it is so important to know that the products are reliable. With the standards available from frameXpress I can be confident that my customers have windows and doors that are dependable and extremely secure.”
frameXpress is well recognised for offering customers more than just basic products, with a superior technical support service as well as excellent quality products. Any queries are quickly resolved by a flexible and highly trained team who provide professional solutions which support customers business needs. This is considered vital for Karen Gardner when developing strong business relations.
Karen Gardner comments, “At frameXpress we pride ourselves on providing superior standards for our customers, ensuring that tailored solutions, quality and service remain priorities. This is substantiated by our accreditations including BSI and Secured By Design. Bespoke solutions are always available and it is always reassuring to know that our customers have such great confidence in the frameXpress team as a whole.”
For more information on the frameXpress range, please call us on 01952 581100 or log in to download a copy of the brochure. #DefiningQuality